refund policy

Refund & Return Policy

At Zenthrone, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following return and refund guidelines.

Return Eligibility

Most products may be returned within 30 days of delivery provided they meet the following conditions:

  • The product is unused and in like-new condition.

  • The product is returned in its original packaging.

  • All accessories, manuals, and included items are returned with the product.

  • A Return Authorization (RA) has been issued by Zenthrone.

Returns submitted without prior authorization may be refused.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of shipping damage, manufacturer defect, or an error on our part.

Because massage chairs are large freight items, return shipping costs can be significant.

Restocking Fees

Certain manufacturers may charge a restocking fee for returned products. Any applicable restocking fees will be communicated prior to authorizing the return.

Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 48 hours of delivery.

To assist with your claim, please provide:

  • Photos of the damage

  • Photos of the packaging

  • Your order number

  • A brief description of the issue

We will work directly with the manufacturer and carrier to resolve the issue as quickly as possible.

Refund Processing

Once the returned product has been received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Non-Returnable Items

The following items may not be eligible for return:

  • Final sale items

  • Clearance products

  • Customized or special-order products

  • Products returned without original packaging

  • Products showing signs of misuse or damage caused after delivery

Order Cancellations

Orders canceled before shipment are generally eligible for a full refund.

Orders canceled after shipment may be subject to return shipping costs, restocking fees, and applicable freight charges.

Need Assistance?

If you have questions regarding a return, refund, or exchange, please contact our customer support team before returning any product.

Thank you for choosing Zenthrone.