Warranty FAQ

Do your massage chairs come with a warranty?

Yes. All massage chairs sold by Zenthrone are backed by the manufacturer's warranty. Warranty coverage varies by brand and model.

What does the warranty cover?

Most manufacturer warranties cover defects in materials and workmanship under normal residential use. Coverage may include parts, labor, and structural components depending on the specific model.

How long is the warranty?

Warranty periods vary by manufacturer and product. Please refer to the warranty information listed on each product page for specific coverage details.

Is labor included?

Many manufacturers include labor coverage during the initial warranty period. Coverage varies by brand and model.

How do I file a warranty claim?

If you experience an issue covered under warranty, please contact our support team with:

Your order number
Product model
Description of the issue
Photos or videos (if applicable)

We will assist you in coordinating the warranty claim process with the manufacturer.

Does Zenthrone provide the warranty?

Manufacturer warranties are provided and administered by the product manufacturer. Zenthrone will gladly assist customers throughout the warranty process.

Is the warranty transferable?

Most manufacturer warranties apply only to the original purchaser and are non-transferable. Please refer to the manufacturer's warranty terms for details.

What is not covered by the warranty?

Warranty coverage generally does not include:

Normal wear and tear
Cosmetic damage
Misuse or abuse
Commercial use (unless specifically approved)
Damage caused by improper installation or handling

Can I purchase extended warranty coverage?

Certain products may offer optional extended protection plans. Availability varies by manufacturer and product model.

Need Assistance?

If you have questions regarding warranty coverage or need help with a claim, please contact our customer support team. We're here to help ensure you get the most from your Zenthrone purchase.